Powder Pigment Grout Dye

We take pride in our products and know you'll love them. That's why we offer a no-squabble 100% money back guarantee if you're not completely satisfied.

Simply return the item to us in its original condition within 14 days of receipt, and we'll issue you a full refund. Returned items should be unused and returned in original packaging, alongside any enclosed documentation.

Alternatively, we are always happy to exchange.

Please note: This does not apply to Ready Mixed Glitter Grout which cannot be returned under Hemway's returns policy.

• Goods will only be accepted for return within 14 days of delivery unless we have notified you otherwise.
• The item is your responsibility until it reaches us. Therefore, we recommend that you send the parcel using an insured delivery service.
• The cost of returning the item to us is your responsibility.
• Delivery charges are only refundable where goods are faulty and a refund is made.
• We recommend that customers returning goods for refund or exchange obtain a proof of sending certificate from the post office or courier company.
• We will process the refund within 48 hours on receipt of the return. Once processed, the refund will appear in your bank account in 5-10 working days.